After purchasing life insurance or critical illness cover with Protect Line you will be sent an email with the policy information attached. Take time to read the attachments to check that you understand everything and that all your details are correct. If you have any questions simply reply to the email or use the ‘Contact’ tab on our website. Remember, there is a 30-day money back guarantee if you are unhappy with your policy, giving you peace of mind that anything can be easily changed or cancelled without penalty. You are also are protected by the Direct Debit guarantee in the event of an error, entitling you to an immediate refund from your bank or building society.

You do not need physical paperwork to be able to make a claim, however we understand that some customers prefer this over digital copies. Simply request your documents to be sent by post when speaking to our staff. Please allow two to three weeks for them to arrive. If you have not received anything after this time, feel free to get in contact to request a resend.

Protect Line can confirm your insurance details or make changes at any time, simply get in contact with us and we’ll be happy to help.