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Help Centre»»Will you send me my insurance paperwork?

Will you send me my insurance paperwork?

After purchasing life insurance or critical illness cover with Protect Line you will be sent an email with the policy information attached. Take time to read the attachments to check that you understand everything and that all your details are correct. If you have any questions simply reply to the email or use the ‘Contact’ tab on our website. Remember, there is a 30-day money back guarantee if you are unhappy with your policy, giving you peace of mind that anything can be easily changed or cancelled without penalty. You are also are protected by the Direct Debit guarantee in the event of an error, entitling you to an immediate refund from your bank or building society.

You do not need physical paperwork to be able to make a claim, however we understand that some customers prefer this over digital copies. Simply request your documents to be sent by post when speaking to our staff. Please allow two to three weeks for them to arrive. If you have not received anything after this time, feel free to get in contact to request a resend.

Protect Line can confirm your insurance details or make changes at any time, simply get in contact with us and we’ll be happy to help.

All help centre articles are designed to help give generic information to UK consumers. Protect Line operates on a non-advised basis, so no help centre article should be considered as advice or an indication of the terms and conditions of your policy. Insurers also update their terms and conditions from time to time and while Protect Line endeavours to keep all information up to date, there is a chance the information on these pages may become outdated. All information is correct at the time of publication. To ensure you fully understand the terms and conditions of your policy please read all your documents and contact us for clarification if there is something you do not understand.

Still can't find what you're looking for?

Our Help Centre is the quickest and easiest way for you to get an answer to your query. However, if you haven't found the answer to your question here, or you'd like to get in touch about something else, you can also contact our Customer Service Support Team who will be happy to assist.

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