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Help Centre»»How do I change my bank account details?

How do I change my bank account details?

If you wish to change the bank account your life insurance premium is paid from you can either use your bank’s Current Account Switching Guarantee, or contact Protect Line and we will update this for you.

It is important to keep a close eye on your monthly life insurance payments during a bank account switching period. There is a slight grace period to account for mistakes, however missing multiple payments will ultimately lead to your life insurance policy lapsing and cover will cease.

In the unlikely case that a payment is taken twice during a change of bank accounts please know you are protected by the Direct Debit Guarantee, meaning you can get a refund of one of these payments.

All help centre articles are designed to help give generic information to UK consumers. Protect Line operates on a non-advised basis, so no help centre article should be considered as advice or an indication of the terms and conditions of your policy. Insurers also update their terms and conditions from time to time and while Protect Line endeavours to keep all information up to date, there is a chance the information on these pages may become outdated. All information is correct at the time of publication. To ensure you fully understand the terms and conditions of your policy please read all your documents and contact us for clarification if there is something you do not understand.

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Our Help Centre is the quickest and easiest way for you to get an answer to your query. However, if you haven't found the answer to your question here, or you'd like to get in touch about something else, you can also contact our Customer Service Support Team who will be happy to assist.

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