Welcome to Protect Line's Help Centre
Hi, how can we help?Can I take a payment break?
You must keep up with your monthly payments otherwise your policy may lapse and cover will cease. If you lose your cover and wish to restart it at a later date you may be quoted a higher price.
Many insurers do have a grace period of 30 days or so, in case a payment is missed. This is mostly to prevent mistakenly cancelled direct debits, rather than to be relied upon as a payment break.
If you are struggling to meet your payments, please contact us and we will work with you to alter your current policy or find a new policy that works within your budget.
All help centre articles are designed to help give generic information to UK consumers. Protect Line operates on a non-advised basis, so no help centre article should be considered as advice or an indication of the terms and conditions of your policy. Insurers also update their terms and conditions from time to time and while Protect Line endeavours to keep all information up to date, there is a chance the information on these pages may become outdated. All information is correct at the time of publication. To ensure you fully understand the terms and conditions of your policy please read all your documents and contact us for clarification if there is something you do not understand.
Still can't find what you're looking for?
Our Help Centre is the quickest and easiest way for you to get an answer to your query. However, if you haven't found the answer to your question here, or you'd like to get in touch about something else, you can also contact our Customer Service Support Team who will be happy to assist.
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