Existing Life Insurance Customers

Got questions about your policy or want to contact us? This is the place for you

I stopped smoking – will this affect my premium payments?

Your premiums won’t be affected unless you change your policy to reflect your new non-smoker status. You must have not smoked for at least 12 months to be considered a…

When will I receive my policy documents?

Your policy documents can take up to 14 working days to arrive at your postal address. If your documents haven’t arrived by then, please Contact Us and we will double-check…

Can I make changes to my policy?

Yes, you can always call us to discuss your policy. However, one thing to consider is that it’s not possible to ‘amend’ an existing life insurance policy; your existing policy…

Can I put my policy in Trust?

Yes, you can put your policy into a Trust for no extra charge when taking out a life insurance policy through Protect Line. We have a dedicated team of Trust…

Can I cancel my policy?

Yes, you can cancel your policy at any time and are not bound by a contract. Before cancelling, you may wish to consider your reasons for cancellation and whether we…

What happens if I miss a monthly payment?

Most insurers have a grace period of 30 days for you to make the payment you’ve missed. However, if you don’t continue paying for your life insurance, your policy will…

The policy holder has passed away – who do I tell?

Firstly, our condolences during this tough time. Your first port of call should be the life insurance company who provided the policy of the deceased. If you don’t know who…

Do you have a refer a friend scheme?

Yes we do! If you refer a friend to us and they make 3 monthly premium payments on their policy, you’ll be eligible for a £40 gift card which will…

How do I change my bank account details?

To change your bank account details, please Contact Us and speak with one of the team who will sort this out for you.

How do I change my direct debit?

To change your direct debit details, please Contact Us and speak with one of the team who will sort this out for you.

Can’t find what you’re looking for?

If you still have questions or would like to speak with an adviser please get in touch.

Protect Line, making Life Insurance simple

Making Life Insurance Simple

Protect your loved ones today