Pet Insurance Enquiries

We provide you with all the information you need from a range of products and insurers, to help you decide what the right policy is for you. When you take out an insurance policy through our online comparison tool, we act for and on behalf of the insurer. We do not manage your policy and cannot make any changes to your policy or information.

If you can’t remember your insurance provider, you can:

• Check your policy documents: All providers have a duty to provide you with documentation and at the time of purchase they will organise to send these to you. These may already be with you or they should arrive within about 10-14 working days. In the documents, you can find details of the provider, your cover level and their contact methods.
• Check your emails: Many providers now work on a paperless basis and may have asked you if you prefer email contact. Where you have agreed, they will email you at the time of purchase. In the email, you can find details of the provider, your cover level and their contact methods. Don’t forget to check your spam/junk folder if you can’t find the email!
• Check your bank: If you are still stuck, you can check with your bank/online banking application. You should have a standing order or direct debit set up that can help you locate the provider and look for their contact details. You could also check your bank statements if you have started to make payments.

To make an insurance claim you will need to get in touch with your insurance provider directly. You can do this either online or by phone, depending on your insurer. You can check your policy documents to confirm your insurance provider and their contact methods.

If you want to change or update any details on a policy you’ve purchased, for example, your personal details, or direct debit information you will need to contact your insurance provider directly. Protect Line do not manage your policy and cannot make any changes to your policy or personal information. You can check your policy documents to confirm your insurance provider and their contact methods.

To cancel your policy you will need to contact your insurance provider directly and tell them you want to cancel. You should be able to cancel by writing a letter or email, but each insurance provider has different procedures, so check your policy terms and conditions. If you can cancel by phone, make a note of who you spoke to and when.