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Help Centre»»Why can’t I see paperwork before choosing to take out a policy?

Why can’t I see paperwork before choosing to take out a policy?

Customers often ask us to see the insurance paperwork before agreeing to the cover. Unfortunately, life insurance documentation is generated once a policy is sold. It is therefore not possible to generate paperwork for a policy that doesn’t exist yet. Rather than the actual policy paperwork, Protect Line can send you a Key Facts Document (KFD) that contains information about the insurer and an explanation of how the policy works.

Protect Line’s specialist will give you all the information you need over the phone so you can make an informed decision. There is no need to rush your decision and we do not mind repeating anything to ensure you completely understand the terms. All calls are recorded to protect you in the event of a dispute. All life insurance policies are also backed by a 30-day money back guarantee, which gives you time to receive and review all paperwork.

All help centre articles are designed to help give generic information to UK consumers. Protect Line operates on a non-advised basis, so no help centre article should be considered as advice or an indication of the terms and conditions of your policy. Insurers also update their terms and conditions from time to time and while Protect Line endeavours to keep all information up to date, there is a chance the information on these pages may become outdated. All information is correct at the time of publication. To ensure you fully understand the terms and conditions of your policy please read all your documents and contact us for clarification if there is something you do not understand.

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Our Help Centre is the quickest and easiest way for you to get an answer to your query. However, if you haven't found the answer to your question here, or you'd like to get in touch about something else, you can also contact our Customer Service Support Team who will be happy to assist.

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