Terms & Conditions

OUR TERMS OF BUSINESS

These Terms of Business are made between Protect Line Ltd, Suite 6 Bourne Gate, 25 Bourne Valley Road, Poole, Dorset, BH12 1DY. Registered in England & Wales with company number 7059779 ("we, us, our, firm") and the client ("you, your")

These are our standard Terms of Business under which we will arrange insurance for you which we intend to rely upon and will come into force with immediate effect. For your own benefit and protection please read these terms carefully and ask for clarification if you do not understand anything.

Your Protection

We accept instructions via telephone or e-mail. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably.

We do not accept payments of any kind. Cheques should be made payable to the product providers only.

We will register the product in your name unless you tell us otherwise in writing. You may require the insurance product to be registered in the name of a person or company to carry out administrative services on your behalf, which we can arrange for you, however you (excluding where you are acting under a power of attorney) will remain the owner and/or beneficiary of the product.

We will write to you if we become aware of a conflict of interest for example where our interests or those of another client become conflicted with your interests, and ask for your consent prior to proceeding with your instructions.

Unless otherwise agreed in writing we will not be obliged to review in the future any insurance product that we have arranged for you.

We will let you know if we receive any form of benefit in connection with the services we provide to you. For your information, certain product providers may make payments to TGL in relation to commercial services that TGL provides to them, but none of these payments relate to volumes of business placed with such product providers, or connected to individual transactions.

Where we are required to verify your identity as part of our regulatory requirements, we will retain your records both during and after the provision of our services to you. Where we use an electronic system to verify your identity, this will not affect your credit reference or your ability to obtain credit.

What information do we hold about you and what do we do with it?

We will collect and store your personal and financial information which will be handled in accordance with the Data Protection Act 1998. We will also collect information from third parties such as employers and credit reference agencies, fraud prevention agencies and other organisations that may include sensitive personal data about your health, ethnic origin or criminal prosecutions.

We will use your personal information to provide our services to you and this may require us to pass your personal information to product providers or other financial firms.

We will use your personal information to inform you about similar products or services that we provide, unless you have told us otherwise. If you no longer wish to receive such information from us, all requests should be e-mailed to [email protected] Upon receipt our records will be updated to reflect your request.

We will pass your personal information to Tenet as they are responsible for the services we provide to you (or their professional advisers) for compliance and monitoring purposes.

We may be required to pass on your personal information to the Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) to help with an investigation or complaint or other authorities as required by law.

You have the right to access information we hold about you by making a request to us at the address detailed above.

Other important terms

Third party rights under the Contracts (Rights of Third Parties) Act 1999 are excluded.

These Terms of Business shall be governed by and construed in all respects in accordance with the Laws in England & Wales and each party hereby submits to the exclusive jurisdiction of the courts of England & Wales.

WHO ARE WE AND WHAT DO WE DO?

We are an appointed representative of TenetLime Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). The FCA is the independent regulator of financial services in the United Kingdom. TenetLime Limited is entered on the Financial Services Register (www.fca.org.uk/register) under reference 311266.

Who is TenetLime Limited?

TenetLime Limited is wholly owned by Tenet Limited, which is a wholly owned subsidiary of Tenet Group Limited (‘ TGL’), a leading distributor of financial products and services in the UK. 'TGL' is majority owned by the following corporate shareholders; AEGON UK Distribution Holdings Ltd (22%), Aviva Life & Pensions UK Limited (23%), Aviva Life Holdings UK Ltd (24%) and Standard Life Aberdeen PLC (25%). Aviva Life & Pensions UK Limited and Aviva Life Holdings UK Ltd are both companies within the Aviva plc group.

Their address is: TenetLime Limited, 5 Lister Hill, Horsforth, Leeds, LS18 5AZ. Tel: 01132 390011.

To find out more about TenetLime Limited and the support and backing they provide us with, please visit their website www.tenetgroup.co.uk/consumer.

What can we do for you?

The service we provide is to act on your behalf for the purpose of arranging the following type of insurance products:

  • Pure Protection Products, for example a Life Insurance or Critical Illness Plan;

You will not receive advice or a recommendation from us in respect of the service described above. We may ask you some questions to narrow down the selection of insurance products that we will provide details on, but you will then need to make your own choice about how to proceed. Ultimately, whatever you choose to do we will act in your best interests at all times.

Further details about the scope of our services, how we get paid for them and our standard Terms of Business can be found in the pages below. For your own benefit and protection, please read the terms and scope of our service carefully and ask for clarification if you do not understand anything.

INFORMATION ABOUT OUR INSURANCE SERVICES

Pure Protection Products

We offer products from a range of insurers for Term Assurance, Critical Illness Cover, and Whole of Life Assurance, including plans where no medical underwriting is required (commonly known as ‘Over 50’s plans’). A list of the insurers whose products we offer is below.

How do we charge for our insurance services?

We do not charge a fee for arranging an insurance product. We will receive commission from the insurer and this is reflected in the premium amount you pay to them. The amount of commission we receive will vary depending on the type of contract, term of the cover and the premium amount.

Upon request, we will tell you how much commission we expect to receive should we arrange an insurance product on your behalf. You will receive a quotation which will tell you about any other fees relating to any particular insurance product we arrange for you.

WHAT HAPPENS IF YOU HAVE A COMPLAINT?

If you are unhappy with the service you have received or a product we have arranged on your behalf, a copy of our complaints procedure, which sets out how we will handle your complaint, is available upon request.

If you would like to make a complaint please contact us either in writing to: Complaints, TenetLime Limited, 5 Lister Hill, Horsforth, Leeds, LS18 5AZ; or by e-mail: [email protected]; or by telephone: 01132390011

If we are unable to settle your complaint or you are unhappy with our response, you may be able to refer it to the Financial Ombudsman Service (FOS).

If you require further information about the Financial Ombudsman Service you can contact them directly:

Tel: 0800 0234567

Website: www.financial-ombudsman.org.uk

PROVIDERS WE USE

  • AEGON
  • AIG
  • Aviva
  • Canada Life
  • HSBC
  • Legal & General
  • LV=
  • OneFamily
  • Royal London
  • Scottish Widows
  • The Exeter
  • VitalityLife
  • Zurich

ARE WE COVERED BY THE FINANCIAL SERVICES COMPENSATION SCHEME?

Yes, we are covered by the FSCS. You may be entitled to compensation from the scheme if we are unable to meet our obligations. This will depend on the type of business and the circumstances of the claim. The FSCS only pays compensation for financial loss and the limits are per person per firm, and per claim category, as listed below:

Long Term Insurance Contracts:

Long term insurance contracts (e.g. a life insurance or critical illness policy) are covered for 100% of the claim without upper limit.

Further information about the FSCS is available from their website: www.fscs.org.uk