FAQs

A list of our most frequently asked questions. You’ll find an answer to your question here

Can I cancel my policy?

Yes, you can cancel your policy at any time and are not bound by a contract. Before cancelling, you may wish to consider your reasons for cancellation and whether we…

Can I choose who gets my life insurance payout?

An effective way to do this is by placing your policy into a Trust. A Trust is a way to select the beneficiaries of your life insurance payout and prevents…

Will my family have to pay tax on the life insurance pay out?

We offer a free Trusts service so that your life insurance payout is separate from your estate and therefore will not be subjected to inheritance tax. Once your policy is…

What happens if I miss a monthly payment?

Most insurers have a grace period of 30 days for you to make the payment you’ve missed. However, if you don’t continue paying for your life insurance, your policy will…

The policy holder has passed away – who do I tell?

Firstly, our condolences during this tough time. Your first port of call should be the life insurance company who provided the policy of the deceased. If you don’t know who…

Do you have a refer a friend scheme?

Yes we do! If you refer a friend to us and they make 3 monthly premium payments on their policy, you’ll be eligible for a £40 gift card which will…

How do I change my bank account details?

To change your bank account details, please Contact Us and speak with one of the team who will sort this out for you.

How do I change my direct debit?

To change your direct debit details, please Contact Us and speak with one of the team who will sort this out for you.

How do I update my home address?

To update your home address, please Contact Us and speak with one of the team who will sort this out for you.

I have changed my name, how do I update my details?

If you’ve changed your name, please Contact Us and we’ll make sure your details are updated in our system.

Can’t find what you’re looking for?

If you still have questions or would like to speak with an adviser please get in touch.

Protect Line, making Life Insurance simple

Making Life Insurance Simple

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