Existing Life Insurance Customers

Got questions about your policy or want to contact us? This is the place for you

How do I update my home address?

To update your home address, please Contact Us and speak with one of the team who will sort this out for you.

I have changed my name, how do I update my details?

If you’ve changed your name, please Contact Us and we’ll make sure your details are updated in our system.

I have feedback about my experience with your company. How do I tell you?

We’re keen to hear what you enjoyed about your experience and what we can do to improve. If you have any feedback, you can use the form on our Contact…

Will you send me my paperwork?

Yes – once your policy has been created we will send out your paperwork. This can take up to 14 days, so if you haven’t received it after then please…

Can I reduce my monthly payments?

Yes, you can, however, this will mean cancelling your existing policy and creating a new policy with a lower premium amount. This will impact how much cover you can get…

My circumstances have changed – can I update or change my policy?

Yes, you can, however, this will mean cancelling your existing policy and creating a new policy. This will impact the cost of your new policy, how much cover you can…

When will my first payment be?

Your first payment date can be up to 30 days from the beginning of your policy. When setting up your policy, you’ll be given the choice to decide when your…

Something’s wrong with my life insurance policy – how do I fix it?

If you find something wrong with your policy, please Contact Us as soon as you can so we can rectify it for you.

What if I stop paying my life insurance premiums?

Usually, most insurers offer a grace period if you’ve missed a payment by accident. However, if you don’t keep up the monthly premium payments, your policy will lapse and cover…

I didn’t disclose a medical condition on my policy – is it still valid?

Unfortunately not. You need to have disclosed all relevant information about your health and lifestyle to us, including medical history, for your policy to be valid if you were to…

Can’t find what you’re looking for?

If you still have questions or would like to speak with an adviser please get in touch.

Protect Line, making Life Insurance simple

Making Life Insurance Simple

Protect your loved ones today